Mission Statement And Customer Promise

Serving Glendora and the surrounding communities since 1978

Our Motto

Home Town Service, You Can Count On

 

Our Mission Statement

Certified Automotive Specialists mission is to provide safe and reliable transportation for our customer’s by inspecting each car we service, this will reduce the risk of break down repairs, saving our customers time and money and we will never compromise our ethics, or the trust that is placed in us.

 

Our Customer Promise: We Promise to

 

  • Provide ethical and competent service & repairs
  • Employ certified technicians and provide them the opportunity to achieve their personal goals
  • Give a written or verbal estimate before proceeding with repairs
  • Road test all vehicles before delivery
  • Use original equipment (OE) quality or better parts
  • Guarantee all parts and labor for a minimum of 24 months or 24,000 miles
  • Inspect every car every visit and prioritize all service & repairs
  • Record recommend repairs not performed and note them for your review
  • Keep a detailed computer record of your repairs
  • Schedule your next visit and remind our customers of service to prevent break down repairs
  • Provide customers with information needed to make informed choices about their vehicles
  • Educate our customers on the why service or repairs are needed for peace of mind
  • Fix the vehicle right the first time, on time
  • Determine what our customers expect in service and then exceed those expectations
  • Provide a positive contribution to our community
  • Protect our environment by recycling all waste products responsibly